Refunds and Returns
All products are custom made to order. Each item is produced individually once a purchase is placed. Because of this, returns or exchanges for wrong sizes or change of mind are not accepted.
However, you may request a refund or replacement in the following cases:
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The item arrived damaged or defective
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The wrong item was received
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The package did not arrive within 30 days (EU) or 45 days (non EU) from the order date
To submit a claim, please contact us at support@belarteshop.com
Make sure to include your order number, a description of the issue, and clear photos showing the problem.
Claims must be submitted within 30 days of delivery. Once approved, the refund or replacement will be processed through our production partner. Belarté will handle all communication on your behalf.
Thank you for your understanding.
📦 Shipping and Delivery
We offer global shipping. Most orders are produced and shipped within 3 to 7 business days.
Delivery times depend on the destination and typically range from 7 to 15 business days after dispatch.
Once your order ships, you will receive a tracking link by email.
Shipping times may vary depending on customs, logistics capacity, or regional delays.
🔁 Returns and Refunds Summary
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All products are made to order and therefore cannot be returned or exchanged for size or preference reasons
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Refunds or replacements are only accepted for damaged, defective or incorrect items
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Claims must be submitted within 30 days of delivery
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Once approved, replacements or refunds are handled through our production partner
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Customers must contact Belarté directly for all requests
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Belarté manages all communication and support during the process
❓ More Questions
For any inquiries, please contact: support@belarteshop.com
We are here to help and will manage everything for you.
