Returns & Refunds Policy

🔁 Refunds and Returns

All products are made to order and produced individually after a purchase is placed. Because of this, customers should review all product details and size information carefully before ordering.

Returns or exchanges for incorrect sizing or change of mind are generally not accepted unless mandatory consumer protection law in your country, state, or region provides otherwise.

However, you may request a refund or a replacement in the following cases:

📦 The item arrived damaged or defective
❌ The wrong item was received
⏳ The package did not arrive within 30 days for EU orders or 45 days for non EU orders from the order date

To submit a claim, please contact us at support@belarteshop.com and include:

🧾 Your order number
📝 A short description of the issue
📸 Clear photos showing the problem

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery where possible so we can review the issue quickly. This helps us resolve problems faster and does not limit any mandatory rights you may have under applicable law.

All claims should be submitted within 30 days of delivery unless a longer period is required under applicable consumer law.

For approved claims, a refund or replacement will be arranged by Belarté. We handle all communication with our production partner on your behalf.

Return instructions and the return address will be provided only after a request has been reviewed and approved.

We reserve the right to refuse claims, returns, or refunds where there is evidence of fraud, abuse, inconsistent information, insufficient evidence, unusual claims activity, or where returned items do not match the original order, to the extent permitted by applicable law.

🌍 Mandatory Consumer Rights

Nothing in this policy limits or excludes any mandatory consumer rights that apply under the laws of your country, state, or region of residence. Where local law gives you additional rights, those rights will apply.

📦 Shipping and Delivery

We offer worldwide shipping. Most orders are produced and shipped within 2 to 7 business days. Delivery times depend on your destination and typically range from 8 to 14 business days after dispatch.

Once your order has shipped, you will receive a tracking link via email. Please note that shipping times may vary due to customs processing, logistics capacity, or regional delays. 🌍

✅ Returns and Refunds Summary

🛠 All products are made to order and customers should review product details and size information carefully before purchasing
📦 Refunds or replacements may be requested for damaged, defective, incorrect, or lost orders
📸 Customers should report delivery issues as soon as possible and include clear photos
💬 Customers must contact Belarté directly for all requests
📮 Return instructions and the return address are provided after approval
🌍 Mandatory consumer rights under applicable local law remain unaffected
🤝 Belarté manages all communication and support during the process