Returns & Refunds Policy
🔁 Refunds & Returns
We want you to be completely satisfied with your purchase. Please review this Refunds & Returns Policy carefully before placing your order.
All Belarté products are made to order and produced individually after a purchase is placed. For this reason, we strongly recommend reviewing all product details, product descriptions, size information, and color options carefully before completing your purchase.
1. Returns & Cancellation Rights
Returns and cancellations are handled in accordance with this policy and any mandatory consumer rights applicable to your place of residence.
Where applicable law provides a statutory right to cancel an online purchase, customers may exercise that right within the legally required period. For customers in the European Union and United Kingdom, this generally includes a 14-day cancellation period following delivery, subject to applicable law and any legal exceptions.
You do not need to provide a reason when exercising a statutory cancellation right.
Where a statutory cancellation right applies, you are responsible for the direct cost of returning the product, provided you were informed of this responsibility before placing your order.
Please contact Belarté before returning any product so that we can provide the appropriate return instructions and address.
Because our products are made to order, we strongly encourage customers to carefully check the selected size, color, product details, and shipping information before placing an order.
2. Damaged, Defective or Incorrect Items
Please inspect your order when it arrives and contact us as soon as reasonably possible if:
📦 The item arrived damaged or defective
❌ You received the wrong item
Please contact us at support@belarteshop.com with your order number, a description of the issue, and clear photographs where applicable.
We will review the issue and provide the appropriate resolution in accordance with applicable consumer protection law.
Please contact us within 48 hours of delivery where possible for damaged, defective, or incorrect items. This helps us review and resolve issues efficiently and does not limit or affect any mandatory statutory rights.
3. How to Submit a Return or Cancellation
To exercise a return, cancellation, or refund right, please contact us at:
Please include:
🧾 Your order number
📝 A clear statement that you wish to cancel or return the order, or a description of the issue
📸 Clear photos showing the problem, where applicable
For statutory cancellations, customers should send the product back without undue delay and, in any event, within 14 days after notifying us of the cancellation, unless applicable law provides otherwise.
4. Return Instructions
Please do not send any product back without contacting Belarté first.
Once you have contacted us, we will provide the appropriate return instructions and return address.
The customer is responsible for the direct cost of returning an item when exercising a statutory cancellation right, unless applicable law requires otherwise.
For damaged, defective, or incorrect products, any applicable return costs will be handled in accordance with applicable consumer protection law.
5. Condition of Returned Products
When exercising a statutory cancellation right, customers may handle the product only to the extent necessary to establish its nature, characteristics, and functionality, as they would reasonably be able to do in a physical store.
Where a product has been handled beyond what is reasonably necessary and its value has been diminished as a result, Belarté may make a deduction from the refund to the extent permitted by applicable law.
Any statutory rights relating to defective or non-conforming products remain unaffected.
6. Refund Processing
Where a refund is due, it will normally be issued to the original payment method used for the purchase.
For statutory cancellations, refunds will be processed within the timeframe required by applicable law. Where permitted by law, we may withhold the refund until the returned product has been received or the customer has provided evidence that it has been sent back.
Where a statutory cancellation applies, the refund will include the standard delivery cost originally paid by the customer. Any additional cost resulting from the customer's choice of a more expensive delivery method will not be refunded where permitted by law.
The time required for funds to appear in the customer's account may vary depending on the payment provider or financial institution.
7. Exchanges
Belarté does not offer general exchanges for reasons such as selecting the wrong size or color or simply changing your mind.
Customers should carefully review the size information, product details, and color options before placing an order.
This does not affect any statutory rights or remedies that may apply under applicable consumer protection law.
8. Lost or Delayed Orders
If your order appears to have been lost or significantly delayed, please contact us at support@belarteshop.com.
We will review the available tracking information and circumstances of the shipment and assist you in accordance with applicable consumer protection law.
Delivery delays caused by customs processing, carrier operations, logistics capacity, or regional circumstances do not automatically create a refund under this policy. Any statutory rights relating to non-delivery remain unaffected.
9. Claims Review
We reserve the right to review claims and refuse requests where there is evidence of fraud, abuse, inconsistent information, insufficient evidence, unusual claims activity, or where returned items do not match the original order, to the extent permitted by applicable law.
This does not affect any mandatory statutory consumer rights.
🌍 Mandatory Consumer Rights
Nothing in this policy limits, excludes, or replaces any mandatory consumer rights that apply under the laws of your country, state, or region of residence.
Where applicable law provides additional rights regarding cancellations, returns, refunds, defective goods, delivery, or other consumer protections, those rights will apply regardless of the terms of this policy.
For customers in the European Union, statutory consumer protections include the applicable legal guarantee of conformity for goods, which provides a minimum level of protection for faulty or non-conforming goods. National laws may provide additional rights or longer periods.
📦 Shipping & Delivery
We offer worldwide shipping.
All Belarté products are made to order and produced individually after purchase.
🛠 Production Time
Most orders are produced and prepared for dispatch within 3–7 business days.
📦 Delivery Time
Once your order has been dispatched, delivery typically takes 8–14 business days, depending on your destination.
Please note that delivery times are estimates and may vary due to customs processing, carrier operations, logistics capacity, regional delays, or other circumstances outside our direct control.
Once your order has shipped, you will receive a tracking link by email so you can follow the progress of your delivery.
🌍 We ship worldwide and work with trusted production and fulfillment partners to deliver your order as efficiently as possible.
✅ Refunds & Returns Summary
🛠 Made to order: Products are produced individually after purchase.
📏 Choose carefully: Please review product details, size information, and color options before ordering.
🌍 Statutory rights: Mandatory consumer cancellation, return, refund, and other statutory rights remain protected.
📦 Damaged or defective items: Contact Belarté as soon as possible so we can review the issue.
❌ General exchanges: Belarté does not offer general exchanges for reasons such as selecting the wrong size or color.
📮 Returns: Please contact Belarté before sending any product back.
💳 Refunds: Approved refunds are normally issued to the original payment method in accordance with applicable law.
🤝 Support: Belarté manages communication with our production and fulfillment partners on your behalf.
❓ More Questions
For questions regarding cancellations, returns, refunds, or your order, please contact:
We are here to help and will do our best to resolve eligible issues as quickly and smoothly as possible. 💜