FAQ
❓ Frequently Asked Questions
📦 When will my order ship?
All Belarté products are made to order and produced individually after your purchase.
Most clothing orders are produced and prepared for dispatch within 3–7 business days. Depending on the product and order details, some clothing orders may be dispatched sooner.
Once dispatched, delivery typically takes 8–14 business days, depending on your destination.
🌍 Do you ship worldwide?
Yes, we offer worldwide shipping.
Delivery times may vary depending on your destination, customs processing, carrier operations, and regional shipping conditions.
🔍 Will I receive a tracking number?
Yes.
Once your order has been shipped, you will receive a tracking link by email where tracking is available.
Please allow some time for tracking information to update after your parcel has been handed to the carrier.
👕 How do I choose the right size?
Each product includes its own size information and size guide.
We strongly recommend checking the available measurements carefully before placing your order to help you select the best size for you.
👕 What if I choose the wrong size?
Because Belarté products are made to order, we do not offer general exchanges for an incorrectly selected size or color.
Please check the product information and size guide carefully before completing your purchase.
Any statutory consumer rights that apply to your order remain unaffected.
🔁 Can I return my order?
Returns are handled in accordance with our Refunds & Returns Policy and any mandatory consumer rights applicable to your place of residence.
Where a statutory cancellation right applies, including the applicable 14-day cancellation period for EU and UK customers, you may exercise that right in accordance with the applicable law.
For full details, please see our Refunds & Returns policy.
📦 What if my order arrives damaged or I receive the wrong item?
Please contact us as soon as reasonably possible if your order arrives damaged, defective, or you receive the wrong item.
Send us your order number, a short description of the issue, and clear photos where applicable.
Our team will review the situation and assist you in accordance with applicable consumer protection law.
💳 How are refunds processed?
Approved refunds are normally processed to the original payment method used for the purchase.
Belarté normally processes approved refunds within 5 business days, subject to applicable law.
Once the refund has been processed, the time it takes for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.
📩 How do I contact Belarté about a return or refund?
Please contact us at support@belarteshop.com.
Include your order number and a short description of your request or issue. Photos should also be included where they are relevant to the issue.
Please contact Belarté before sending any product back so we can provide the appropriate return instructions.
💳 What payment methods do you accept?
We accept major credit and debit cards as well as secure express payment options available at checkout.
🔒 Is my payment secure?
Yes.
Payments are processed through secure payment providers using appropriate security and encryption measures.
🎨 Are your designs original?
Our designs are created specifically for Belarté and form part of our original design collections.
📦 What if my package is returned to sender?
If a package is returned due to an incorrect address, unsuccessful delivery attempts, or other circumstances related to the delivery, please contact us so we can review the situation.
Additional shipping costs may apply where a new shipment is required, depending on the circumstances.
⏳ My tracking has not updated. Is this normal?
Yes.
Tracking information may sometimes take a few days to update, particularly with international shipments or when a parcel is transferred between different carriers.
If you are concerned about your tracking information, please contact us at support@belarteshop.com and we will be happy to check the available information.
🧼 How do I care for my product?
To help keep your product looking its best:
• Wash inside out at 30°C
• Do not tumble dry
• Do not iron directly on the print
Always follow the specific care instructions provided with your product where applicable.
❌ Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to change or cancel an order.
Because our products are made to order, orders may enter production shortly after purchase and changes may not always be possible once production has started.
Where applicable law provides a statutory cancellation right, that right remains unaffected.
🌍 Will I have to pay customs or import taxes?
Customs duties, import taxes, or other charges may apply depending on your destination country.
Unless stated otherwise at checkout or required by applicable law, these charges are the responsibility of the customer.
📧 I entered the wrong email at checkout. What should I do?
Please contact us as soon as possible at support@belarteshop.com.
If your order has not yet been processed, we will do our best to update the information.
🔄 Will sold out designs return?
Some designs may be produced in limited quantities and may not be restocked once sold out.
Availability depends on the individual design and collection.
🤝 Do you offer wholesale or collaborations?
For wholesale inquiries or brand collaborations, please contact us at:
Please note that this email is primarily intended for customer support, product, and order-related inquiries. Collaboration and wholesale requests are reviewed separately.
⏱ How fast does customer support respond?
We usually reply within 24–48 hours on business days.
Response times may occasionally be longer during weekends, holidays, busy periods, or periods of unusually high inquiry volume.
🎁 Giveaways and Contests
Belarté occasionally hosts exclusive giveaways created especially for our community.
Participation is free and subject to the individual rules published with each giveaway.
To enter, simply follow the steps described in the official giveaway announcement.
Winners are selected according to the method stated in the relevant giveaway post and are announced through the channels specified in that announcement.
Each giveaway is independently organized by Belarté and is not sponsored, endorsed, or administered by Instagram, Meta, or any other third party unless explicitly stated otherwise.
No purchase is necessary to enter or win.
Prizes are non-transferable and cannot be exchanged for cash unless otherwise stated in the applicable giveaway rules.
Entries that do not meet the published eligibility requirements may be disqualified.
For transparency, all applicable rules, deadlines, eligibility requirements, and prize conditions will be provided in the official giveaway announcement.
Email addresses collected in connection with a giveaway will be handled in accordance with the applicable privacy information and the specific terms provided for that giveaway.
🖤 All dreamers welcome.