Refunds and Returns

All products are made to order which means they are custom printed specifically for you. For this reason, returns and exchanges for wrong sizes or change of mind are not accepted.

However, you may request a refund or replacement in the following cases:

1. The item arrived damaged or defective
2. The wrong item was received
3. The order did not arrive within 30 days (EU) or 45 days (non-EU) from the order date

To submit a claim, please contact directly at support@tapstitch.com. Be sure to include your order number, a description of the issue, and clear photos showing the problem.

Claims must be submitted within 30 days of delivery. All approved refunds or replacements will be handled by Tapstitch.

Thank you for understanding.

📦 Shipping & Delivery

We offer global shipping. Most orders are processed within 3–7 business days. Delivery times depend on the destination but usually range from 7–15 business days.
For more details, check your tracking link once the item is shipped.

🔁 Returns & Refunds

Please note that all items are made to order. We do not offer refunds or exchanges unless the item is defective or damaged.
If you receive a damaged or wrong product, contact service@tapstitch.com within 30 days of delivery with photos attached.

❓ More Questions?

Contact service@tapstitch.com  Tapstitch will handle all support and logistics directly.